Help and FAQs

Top 5 Questions

How long will my order take?

We aim to process and dispatch most orders within 48 hours. However, our most up-to-date delivery timescales can be found on our Delivery Information page.

I have placed an order and now I have a voucher code, can I add this?

Unfortunately once an order has been placed, we cannot add any discount codes. Be sure to enter your discount code in the checkout stage when placing your order.

Can I add my company logo to a product on your website?

We do offer a personalised bespoke service, for more information on this please email us at enquiries@giftstore.co.uk. In your email, include the product code and your personalisation requirements. We'll review this as soon as we can.

My order hasn't been delivered yet, where is it?

You can track your order by clicking the link at the top of our website, or alternatively visiting our Track My Order page. If you have had a dispatch email from us, DPD courier orders will arrive the next working day (UK Mainland), whereas Royal Mail orders can take up to 10 working days.

I've made a mistake on my order, how can I edit my personalisation?

Please contact us with your order number by emailing us on enquiries@giftstore.co.uk or calling us on 0345 304 2222 and we can see if we can amend your personalisation if your order has not yet been engraved.