Delivery Information

FREE Delivery on Orders over £30 (UK Mainland only)

Delivery is free on all orders over £30 to the UK Mainland. Any orders under £30 are subject to a small delivery charge of £6.99. We also offer an economy delivery service via Royal Mail for £3.49, on a range of some of our lower value orders.

	Royal Mail Economy Delivery		Courier Service 1 Hour Delivery Window
	Order Total		Order Total
Location	£0 - £29.99	£30+	£0 - £29.99	£30 - £99.99	£100+
UK Mainland	£3.49	FREE	£6.99	£3.99	FREE
Northern Ireland Postcodes: BT to Ireland, Highlands and Islands	£3.49	FREE	£10.99	£5.99	FREE

Economy Delivery Option

On a select range of our lower value products it is possible to select our economy delivery options. These goods will be sent via Royal Mail at a charge of £3.49. Please note that tracking and dated 1 hour delivery windows are not available with Royal Mail deliveries.

Courier Service

Order Tracking
Accurate Delivery Date
1 Hour Delivery Window
SMS & Email Notifications

Free on orders over £100
(UK Mainland Only)

Delivery Timescales

We endeavour to process and dispatch all orders within 2 working days, however on some occasions we may be unable to meet these timescales, especially if your personalisation requirements are particularly complex or your delivery location is outside of the UK mainland. If this is the case we will contact you in advance to advise you of the anticipated delivery date.

Please Note: Working delivery days are Monday to Friday and exclude weekends and bank holidays.

Sorry, No Collections

GiftStore.co.uk aims to be the UK's largest online retailer of personalised giftware. We deliver orders direct to customers throughout the UK. To keep our costs competitive we do not have retail outlets, as such it is not possible for customers to collect orders directly from our warehouse premises.

Gift Store has partnered with DPD Pickup to offer you a Click and Collect service, making your online shopping experience even more seamless. If you are not going to be at home when your delivery is due, selecting Click and Collect at the checkout allows you to specify a preferred DPD Pickup point for you to collect your parcel at your convenience.

	Click and Collect DPD Pickup
	Order Total
Location	£0 - £99.99	£100+
UK Mainland	£6.99	FREE
Outside the UK	N/A	N/A

Watch this short video to find out more

Click and Collect FAQ's

How Does Click and Collect work?

If you wish to collect your parcel from one of the 2,500 DPD Pickup points please select Click and Collect at the checkout. You will then be prompted to enter your location or postcode and be provided the DPD Pickup points nearest to you.

How can I track my order?

You will receive an email/text when the parcel is despatched. Simply click through the link to track your parcel.

When will my parcel arrive?

Your parcel will be delivered to your specified DPD Pickup shop the next day by 12 noon.

How will I know when my order is ready to collect?

You will receive an email or text message with your Pickup pass and details of your chosen Pickup points address and opening times.

What do i need to take when I collect my parcel?

You will need to take your Pickup pass and photo ID (this is either a photo driving licence or passport).

The following types of ID are not accepted:

Student ID
UK citizens's ID
Bus pass
Work pass

What should I do if I lose my Pickup pass?

Your parcel number will be in the email/text that your received when the parcel was despatched. Visit www.dpd.co.uk and enter your parcel number and your home postcode. From here you can click to download your Pickup pass.

How long will my parcel be held for at my chosen DPD Pickup point?

Your parcel will stay in the store for up to 7 days, so you can collect at a time to suits you.

How much is Gift Stores Click and Collect service?

Our Click and Collect service costs £6.99, this if for mainland UK only. Unfortunately there are currently no DPD Pickup points in Ireland, the Channel Isles and the Isle of Man.